Advantalink - Fortune 500 solutions at SMB prices.

Advantalink is the Software as a Service (SaaS) Division of Jaspin Interactive, Inc.   With over a decade of experience developing high-end custom content management systems, business applications and award winning sites for larger clients, we decided to offer our experience and the big-business tools we've developed as applications  at price afforable by all businesses.

Many small and medium size businesses have been frustrated by their web endeavors over the last few years -- quoted one cost and billed another; delays in development time; generally poor solutions; the high-cost of maintenance and upgrades (in dollars, time and/or frustration).

Not anymore, for a resonable setup fee and a monthly service fee, you get a solutions a unique website (not a cookie-cutter template solution) with a robust CMS (content mangement system) that supports building pages, menus, interactive-forms and a host of other built in applications.

Oh, did I mention it is a 100% backward-compatiable Web 2.0 (ajax-style) platform that will turn heads and load quickly? Welcome to Advantalink!

 

 

ContactCentre sm

System Introduction

The Advantalink ContactCentre sm is a complete web contact management system that handles routing customer contacts from your website to the appropriate contact or group of contacts. The web-based submissions are grouped by type, and the user can retrieve messages from those queued based on the type(s) they are authorized to receive. This is a perfect way to route requests to the appropriate sales staff, support staff or department. It does all of this while insuring that contacts are only getting messages when they are ready to work on them, and insures that the oldest requests are handled first.  Additionally,  contacts who are out of town, out sick, or no longer with the company do not receive messages; therefore, no messages go unanswered.

Finally, you now have a complete record of all of your customer requests and the responses that were sent to them.

SupportCentre sm is a combination of this ContactCentre sm solution and our KnowledgeCentre sm that produces an end-to-end customer support system and knowledgebase that will allow you to create new knowledgebase documents as you answer customer support questions. This self-help knowledgebase will allow customers to find answers to questions on their own, thereby reducing the number of customer requests you receive.

Features Summary

General: Advantalink ContactCentre sm gives you an easy web-based system to handle your customer requests, while routing them to the most appropriate person.  Simply understanding the customer support process and the ability to use a WYSIWYG (What You See Is What You Get) Editor is all you need.

Escalation:  Our three tier escalation process allows customer requests that need a greater level of expertise or decision making capability to be sent up to the next level of contact staff.

Forwarding: Customer Contacts fielded by one person can be forwarded on to another as needed.

Accountability: ContactCentre smtracks all contacts who handle, escalate and forward each customer request so that everyone is accountable for their actions on the system.

Unlimited Scalability: Each ContactCentre smcan have an unlimited number of contact categories, contacts, and customer requests. You are billed for any usage in bandwidth and drive storage beyond the generous initial amount, but everything else is included in one low monthly fee.

Available CMS Solutions Options

  • ChatCentre
    The Advantalink ChatCentre sm is a complete web-based chat center solution. Modeled after traditional phone-based call centers, the ChatCentresm is a queue based one-on-one routing system which connects web-surfers to Customer Service Representatives (CSR’s).
  • ContactCentre
    The Advantalink ContactCentre sm is a complete web contact management system that handles routing customer contacts from your website to the appropriate contact or group of contacts.
  • KnowledgeCentre
    The Advantalink KnowledgeCentre sm is a complete knowledgebase solution that allows you to publish an informational database of articles.
  • SupportCentre
    The Advantalink SupportCentre sm is a complete knowledgebase and email support solution that brings you not only all of the advantages of our KnowledgeCentre sm and ContactCentre sm solutions, but has the additional synergy of having your email support responses function as a mechanism for adding content to your KnowledgeCentre sm.