The Advantalink KnowledgeCentre ^sm is a complete knowledgebase solution that allows you to publish an informational database of articles that can be cross-referenced against two separate category groupings, plus a sub-group. So, whether you are publishing insurance, medical, technical support or some other type of knowledgebase, this simple, fast and easy to use web-based application is a very efficient and timely way to do it.

Our feature rich system handles moving documents from Work-In-Progress to Draft to Validated to Published . The ability of a user to complete each setup (and for which documents) is all in your control. In addition, the system tracks every document viewed via the web, and can show you exactly what documents are being read, and how often; cross-referenced and displayed by your designated categories.

Empower your customers or clients who want to use a self-service approach, and when your ready, upgrade to SupportCentre ^sm and you can support your customer questions through the web while adding to your knowledgebase.

As with all of our other Advantalink solutions, KnowledgeCentre ^sm  can be up and running in a matter of days!

Features Summary

General:  Advantalink KnowledgeCentre ^sm gives you web-based administration that requires no specialized knowledge.  Simply understanding the ability to use a WYSIWYG (What You See Is What You Get) Editor is all you need.

Integrated WorkFlow:  Integrated workflow allows you to simply assign users an area of expertise, and rights for validation and publishing. Draft documents are automatically forwarded to the next available user with the expertise and rights to review the document (based on its category).

Advanced Search: The knowledgebase allows customers to search based on a combination of your custom categories and sub-categories plus keywords that appear in the full text of the document (keywords you have defined). This powerful combination means that they can simply browse the knowledgebase by selecting a category or categories and/or a sub-category, or can do an advanced keyword search. This combination makes the system easy for beginners and powerful for advanced users, everyone wins.

See Also Links: In order to avoid the constant republishing of the same information, you automatically are shown a list of resources that match each document’s categorization, so that you can create ‘See Also’ links from one document to others by clicking a checkbox.

System Links: In addition to the web-based documents you create and the links they contain, you associate system links with a category or sub-category allowing you to promote product literature or web resources that exists outside your knowledgebase in a centralized manner.