Advantalink - Fortune 500 solutions at SMB prices.

Advantalink is the Software as a Service (SaaS) Division of Jaspin Interactive, Inc.   With over a decade of experience developing high-end custom content management systems, business applications and award winning sites for larger clients, we decided to offer our experience and the big-business tools we've developed as applications  at price afforable by all businesses.

Many small and medium size businesses have been frustrated by their web endeavors over the last few years -- quoted one cost and billed another; delays in development time; generally poor solutions; the high-cost of maintenance and upgrades (in dollars, time and/or frustration).

Not anymore, for a resonable setup fee and a monthly service fee, you get a solutions a unique website (not a cookie-cutter template solution) with a robust CMS (content mangement system) that supports building pages, menus, interactive-forms and a host of other built in applications.

Oh, did I mention it is a 100% backward-compatiable Web 2.0 (ajax-style) platform that will turn heads and load quickly? Welcome to Advantalink!

 

 

KnowledgeCentre sm

System Introduction

The Advantalink KnowledgeCentre sm is a complete knowledgebase solution that allows you to publish an informational database of articles that can be cross-referenced against two separate category groupings, plus a sub-group. So, whether you are publishing insurance, medical, technical support or some other type of knowledgebase, this simple, fast and easy to use web-based application is a very efficient and timely way to do it.

Our feature rich system handles moving documents from Work-In-Progress to Draft to Validated to Published . The ability of a user to complete each setup (and for which documents) is all in your control. In addition, the system tracks every document viewed via the web, and can show you exactly what documents are being read, and how often; cross-referenced and displayed by your designated categories.

Empower your customers or clients who want to use a self-service approach, and when your ready, upgrade to SupportCentre sm and you can support your customer questions through the web while adding to your knowledgebase.

As with all of our other Advantalink solutions, KnowledgeCentre sm  can be up and running in a matter of days!

Features Summary

General:  Advantalink KnowledgeCentre sm gives you web-based administration that requires no specialized knowledge.  Simply understanding the ability to use a WYSIWYG (What You See Is What You Get) Editor is all you need.

Integrated WorkFlow:  Integrated workflow allows you to simply assign users an area of expertise, and rights for validation and publishing. Draft documents are automatically forwarded to the next available user with the expertise and rights to review the document (based on its category).

Advanced Search: The knowledgebase allows customers to search based on a combination of your custom categories and sub-categories plus keywords that appear in the full text of the document (keywords you have defined). This powerful combination means that they can simply browse the knowledgebase by selecting a category or categories and/or a sub-category, or can do an advanced keyword search. This combination makes the system easy for beginners and powerful for advanced users, everyone wins.

See Also Links: In order to avoid the constant republishing of the same information, you automatically are shown a list of resources that match each document’s categorization, so that you can create ‘See Also’ links from one document to others by clicking a checkbox.

System Links: In addition to the web-based documents you create and the links they contain, you associate system links with a category or sub-category allowing you to promote product literature or web resources that exists outside your knowledgebase in a centralized manner.

Available CMS Solutions Options

  • ChatCentre
    The Advantalink ChatCentre sm is a complete web-based chat center solution. Modeled after traditional phone-based call centers, the ChatCentresm is a queue based one-on-one routing system which connects web-surfers to Customer Service Representatives (CSR’s).
  • ContactCentre
    The Advantalink ContactCentre sm is a complete web contact management system that handles routing customer contacts from your website to the appropriate contact or group of contacts.
  • KnowledgeCentre
    The Advantalink KnowledgeCentre sm is a complete knowledgebase solution that allows you to publish an informational database of articles.
  • SupportCentre
    The Advantalink SupportCentre sm is a complete knowledgebase and email support solution that brings you not only all of the advantages of our KnowledgeCentre sm and ContactCentre sm solutions, but has the additional synergy of having your email support responses function as a mechanism for adding content to your KnowledgeCentre sm.