Advantalink - Fortune 500 solutions at SMB prices.

Advantalink is the Software as a Service (SaaS) Division of Jaspin Interactive, Inc.   With over a decade of experience developing high-end custom content management systems, business applications and award winning sites for larger clients, we decided to offer our experience and the big-business tools we've developed as applications  at price afforable by all businesses.

Many small and medium size businesses have been frustrated by their web endeavors over the last few years -- quoted one cost and billed another; delays in development time; generally poor solutions; the high-cost of maintenance and upgrades (in dollars, time and/or frustration).

Not anymore, for a resonable setup fee and a monthly service fee, you get a solutions a unique website (not a cookie-cutter template solution) with a robust CMS (content mangement system) that supports building pages, menus, interactive-forms and a host of other built in applications.

Oh, did I mention it is a 100% backward-compatiable Web 2.0 (ajax-style) platform that will turn heads and load quickly? Welcome to Advantalink!

 

 

SupportCentre sm

System Introduction

The Advantalink SupportCentre sm is a complete knowledgebase and email support solution that brings you not only all of the advantages of our KnowledgeCentre sm and ContactCentre sm solutions, but has the additional synergy of having your email support responses function as a mechanism for adding content to your KnowledgeCentre sm.

Now with SupportCentre sm you can use knowledgebase resolutions and documents as quick-response answers to customer requests. If a customers request is for a support issue not covered in the knowledgebase (and should be), a quick click creates a new knowledgebase draft from the answer you sent as your response. This creates a full life cycle process that allows your customer to use the knowledgebase to answer their own questions; and if they can’t find the answer, they contact your support group; who respond, and in doing so can create new knowledgebase content for the next person with the same question.

This system includes a site registration process to capture customer profiles, and allows you to create new customer profiles and new customer requests in response to fax and phone contacts, all the while building up a customer profile database of everyone who has made a support request.

Add in our ChatCentre sm solution and you can now handle web, phone, and live customer response!

Features Summary

General:  Advantalink's ContactCentre sm and KnowledgeCentre sm functionality includes full life cycle support for request handling through content publishing.  Simply understanding the customer support process, the concept of a knowledgebase and the ability to use a WYSIWYG (What You See Is What You Get) Editor is all you need to know.

Escalation:  Our three tier escalation process allows customer requests that need a greater level of expertise or decision making capability to be sent up to the next level of support staff.

Workflow:  Complete content publishing process for your knowledgebase that includes: Work-In-Progress to Draft to Validated to Published Internal or External (this allows you to have solutions to problems that are available only to your internal staff).

Forwarding: Customer Requests fielded by one person can be forwarded on to another as needed.

Accountability: SupportCentre sm tracks all support staff that handle, escalate and forward each customer request so that everyone is accountable for their actions on the system.

Unlimited Scalability: Each SupportCentre sm can have an unlimited number of contact categories, contacts, and customer requests. You are billed for any usage in bandwidth and drive storage beyond the generous initial amount, but everything else is included in one low monthly fee.

Available CMS Solutions Options

  • ChatCentre
    The Advantalink ChatCentre sm is a complete web-based chat center solution. Modeled after traditional phone-based call centers, the ChatCentresm is a queue based one-on-one routing system which connects web-surfers to Customer Service Representatives (CSR’s).
  • ContactCentre
    The Advantalink ContactCentre sm is a complete web contact management system that handles routing customer contacts from your website to the appropriate contact or group of contacts.
  • KnowledgeCentre
    The Advantalink KnowledgeCentre sm is a complete knowledgebase solution that allows you to publish an informational database of articles.
  • SupportCentre
    The Advantalink SupportCentre sm is a complete knowledgebase and email support solution that brings you not only all of the advantages of our KnowledgeCentre sm and ContactCentre sm solutions, but has the additional synergy of having your email support responses function as a mechanism for adding content to your KnowledgeCentre sm.